Terms and Policies

Standards & Expectations

These terms and conditions ("User Terms") apply to your visit to and your use of our website at www.laundrywalaz.com(the "Website"), the Service and the Application (as defined below), as well as to all information, recommendations and/or services provided to you on or through the Website, the Service and the Application.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING LAUNDRY WALAZ. APPLICATIONS OR ANY SERVICES PROVIDED BY US, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOUDO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, DO NOT ACCESS OR USE LAUNDRY WALAZ. APPLICATIONS OR ANY SERVICES PROVIDED BY US.

What services does LAUNDRY WALAZ provide?

LAUNDRY WALAZ provides pick-up and delivery services for dry cleaning and laundry. Pick-up and delivery may be requested through our Website, the use of an application supplied by LAUNDRY WALAZ, downloaded and installed by you on your single mobile device (smartphone) (the "Application") or by simply calling us. All services provided by LAUNDRY WALAZ to you by means of your use of the Website, Application or telephone are hereafter referred to as the "Service".

By using the Website, Application or the Service, you further agree that: You will only use the Service, Website, or download the Application for your sole, personal use and will not resell it to a third party;

You will not authorize others to use your account;

You will not assign or otherwise transfer your account to any other person or legal entity;

You will not use an account that is subject to any rights of a person other than you without appropriate authorization;

You will not use the Service, Website, or Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes; You will not use the Service , Website, or Application to cause nuisance, annoyance or inconvenience;

You will not impair the proper operation of the network;

You will not try to harm the Service , Website, or Application in any way whatsoever;

You will not copy, or distribute the Website, Application, or other LAUNDRY WALAZ Content without written permission from LAUNDRY WALAZ;

You will keep secure and confidential your account password or any identification we provide you which allows access to the Service, Website, and the Application;

You will provide us with whatever proof of identity we may reasonably request;

You will not use the Service, Website, or Application with an incompatible or unauthorized device;

You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Application, Website, or Service

LAUNDRY WALAZ reserves the right to immediately terminate the Service and the use of the Website or Application should you not comply with any of the above rules.

Care for Garments

LAUNDRY WALAZ follows the care label instructions on each Garment that is processed. If a care label instruction tag was missing, LAUNDRY WALAZ will make a best-effort judgement on the method chosen for cleaning. If user requests garment treatment, which is contradictory to that indicated on the care label instructions, LAUNDRY WALAZ will make an attempt to contact the user and advise on the potential risks associated with proceeding with the treatment. If LAUNDRY WALAZare unable to obtain the user'sapproval to proceed, LAUNDRY WALAZ shall refrain from cleaning the garment in question. If the user authorizes LAUNDRY WALAZ to proceed, the user will assume responsibility for any damage to the garments. LAUNDRY WALAZ will not guarantee the successful removal of any stain but will make every attempt to remove stains without damage to the garment.

Item Count

Our rider will count every item given to us for cleaning. Once the garments arrive at the facility, we will carry out a separate and thorough count of the cycle and will check to see that the count matches the receipt. If the counts do not reconcile, LAUNDRY WALAZ will inform the customer of the difference. Once issue has been solved, LAUNDRY WALAZ will proceed with cleaning the Garments.

Privacy Policy

LAUNDRY WALAZ may collect and process the personal data of the visitors of the Website and users of the Application according to the Privacy Policy.

Our Corporate Address

LAUNDRY WALAZ, 50 GARDEN BLOCK, NEW GARDEN TOWN, LAHORE.

Loss or Damage:

For any damage or loss, we are liable to pay up to 5 times the cost of work rendered.We strictly follow the care label for each item and wash/dry clean accordingly. However after following the care label if the garment still bleeds, shrinks and fades, the service provider shall not be held responsible.LAUNDRY WALAZ shall not be responsible for any damage that is done to Customer's Items during normal washing and drying such as buttons falling off, beads coming loose, seam coming undone, etc.

Frequently Asked Questions

1. Collection & Delivery

How do I request a pick up?

It's easy
1) Just download our app from the App Store or Google Play. Follow the on-screen instructions to schedule a pickup time within 60 seconds.
2) You can also place an order using our website www.laundrywalaz.com

3) Simply call us on 042-35442752-53

How should I sort my laundry before collection?

At laundry Walaz, we provide Laundry and Dry cleaning services. Upon pick up, our rider will have 2 bags labelled laundry and dry cleaning. Any item that you wish to be laundered(wash+iron) needs to be placed in the laundry bag. Whereas items that are dry-clean only shall be placed in the dry clean bag. These bags remain a property of Laundry Walaz hence shall not be handed over to our valued customers.

I missed my slot! What do I do?

We are happy to pick up your clothing at a more convenient time. Just book your pickup again.

What are your operating hours?

We operate from 09:00 AM to 06:00 PM, 7 days a Week.

What information do you require for pickup?

You need to provide us with your Name, Mobile Number, Address and Pickup/Drop off dates and time.

Do I have to count the items before handing over to your rider?

Yes please! We request you to count your clothes at the time of pickup and verify it on the pickup slip. No claims for garment loss will be entertained once the order gets completed. Please double check the number of items provided.

Why do I have to sign the invoice?

By signing the slip, you agree to the number of items collected and the terms and conditions.

Do I get an order confirmation call?

Yes, our customer services will call you and confirm the order. We shall also send you an order confirmation email.

Do I get a call before order delivery?

Laundry Walaz may or may not call you prior to delivery. If you want us to call you before delivering, please intimate our rider upon pickup.

Do you entertain any special instructions?

If you wish to provide any special instruction, it has to be provided to our rider and must be mentioned on the Pickup Slip provided to you.

Can I provide you with my own suit cover or hanger?

We shall not accept any items such as suit bags, hangers, detergents and etc. We have our own packing to keep your clothes safe and fresh.

How do you address quality issues?

Any issue with respect to Quality has to be reported to us within 24 hours of Delivery of garments. We will deal on a case-by-case basis

Which items can be washed and which can be dry Cleaned?

Read the care instructions on the clothing label inside the garment to be positive. A general rule of thumb is that dry cleaning is for synthetic materials and more refined items - e.g. suits, delicate dresses - and laundry is for natural materials - e.g. t-shirts, pants, socks. Don't worry, we process clothes according to the care label.

How can I contact you?

You can either call us on 042-35442752-53 or by emailing us at info@laundrywalaz.com

2. Payment

How much does it cost?

Please see our pricing list here: http://laundrywalaz.com/pricing

Is there a minimum order?

There is no minimum order

Should I tip your riders?

It entirely depends on you - Although we take good care of our riders. If you think he really did a great job then you could. Otherwise you can also praise him by emailing or contacting us, as we'd love to hear from you.

Why do you process payment after the order is complete?

We believe that no one should pay for something before the service is done.

What payment methods are available?

You can pay via cash or wireless debit/credit card machine that shall be with our rider.

There's a mistake with my bill. What will you do about it?

Sorry for not getting it right the first time. Let us know and our rider shall rectify changes upon drop off.

3. Washing

Are my clothes insured whilst in your care?

You don't have to worry - we take good care of your clothes. Yes, they are and fall under the standard terms and conditions while being laundered. For any damage or loss, we are liable to pay up to 5 times the cost of work rendered.

Are there things that you will not wash?

Currently, we wash most of the clothing items apart from leather. If our laundry specialist is unsure about how to treat a certain type of garment or fabric, we will contact you and take your consent.

Can you get a stain out for me?

We can definitely try! Stains are best treated immediately, so your garment has a better chance of recovery. Turn your garment inside out and run cold water over the stain. This will greatly help the affected area, and in return make the stain easier to remove.

How do I know that my personal items of laundry are in safe hands?

The safety of personal items is in our hearts. Our Laundry Walaz riders understand that and are hand-selected professionals. If your personal items need to be washed a certain way, don't worry we'll ask you for any special requests when we collect them.

How do you keep my clothes together?

We have a tagging system at our facility. All your items are tagged with a unique ID to ensure proper tracking. Don't worry they won't mix up.

My clothes need to be washed in a specific way - what can you do?

We know that your clothes are very personal items. Hence, our rider will ask you about the way your laundry should be processed at each pickup.

What do I do if you ruin my clothes?

In the unlikely event of this happening, please contact our customer care within 24 hours of receiving your items. We'll deal with these situations on a personal level.

Where does the washing go?

Your order is taken to our facility where our specialists process it. We continuously monitor and test our washing techniques to ensure premium quality.